Privacy and Cookie Policy

Nova Games Limited (“NG”) is dedicated to protecting the privacy rights of its online users (“You” or “Users”). This Privacy and Cookie Policy aims to inform You about the methods by which NG collects, stores, uses, and manages the information You provide when engaging with any of NG’s games or applications (“Services”). 

As the data controller, we operate in accordance with the General Data Protection Regulation (“GDPR”) established by the European Union (“EU”). Should you have any inquiries regarding privacy, please contact our Data Protection Officer at: privacy@novagamesltd.com.

  1. Information Collected and Used
    The primary objective of NG in collecting your information is to improve and operate our Services and software, facilitating your seamless navigation and enjoyment of the Services. The specific types of information we gather depend on the Services you utilize and how you interact with them.

1.1 Personal Information Provided by You
The personal data you submit is crucial for fulfilling our agreements, verifying purposes, completing transactions, enforcing licensing agreements, and addressing your inquiries. We collect your personal information when you engage with our Services, which includes actions such as registering and creating an account, making purchases through the Services, submitting and/or selling assets, content, or games, requesting technical assistance, downloading, registering, and/or installing any software, or posting content via the Services.
The personal data we collect encompasses:

  • Your NG account details;
  • Username, email address, country, and password;
  • Security questions along with their corresponding answers;
  • Information provided when you seek assistance, including your name and records of issues you encounter;
  • Details you share when entering a contest or sweepstakes. If you are a winner, we may require your postal address and/or national identification for eligibility verification, prize delivery, and tax purposes.
    Please be aware that purchases of virtual goods available through the Services are managed by third parties; thus, NG does not have access to your payment details or billing information.

1.2 Information Provided by Third Parties
When you register for our products through third-party platforms, you consent to share your account information from those platforms, which enables us to create an NG Account on your behalf. An NG Account is necessary for utilizing NG products on these platforms. We may receive personal information from these third parties that you have provided, such as your name, email address, online ID, country, etc. However, we do not obtain your credit card number or other financial information.
These third-party platforms include, but are not limited to:

  • PlayStation®4 & PlayStation®5
  • Nintendo Switch™
  • Facebook
  • Google Play
  • iOS App Store
  • Other app/game stores offered by third parties on mobile devices or PC

1.3 Additional Information Collected While Using Our Services
While you interact with our products, we automatically gather other information, which includes:

  • Identifiers for mobile and other hardware or devices;
  • Browser details, such as your browser type and language preferences;
  • Entry and exit pages, including login pages and visited pages;
  • Type of platform used;
  • Your IP address;
  • Information regarding the Services you utilize and your manner of using them;
  • Device event details, such as crash reports, requested and recommended URLs, and system activity logs;
  • Error events that occur during your gameplay;
  • Your purchases of virtual products or other commercial activities;
  • Progression events to track your advancement or movements within the game;
  • Resource parameters concerning virtual currencies in games that you earn or spend;
  • Data about your media, device, hardware, and software, including hardware settings, accessories, and the software and updates you have installed or utilized, as well as the presence of necessary plugins;
  • Design events that monitor your in-game behavior, which can pertain to various design elements of the game, including but not limited to level or character appearances, bonuses, social interactions, etc.;
  • Custom fields encompassing any game parameters specified by you.

NG may aggregate and/or analyze your in-game data to enhance our Services as a whole. We want to clarify that we will never make decisions based on this analysis that have legal repercussions for you or similarly significant effects. Our sole intention is to improve your user experience and thus elevate the quality of our Services.

If you wish to stop the collection or processing of your personal data, you can request that we cease these activities at any time. Section 7 outlines the specific indications and measures related to this policy.

  1. Information Sharing and Disclosure
    NG does not disclose personal information that directly identifies you to unaffiliated third parties unless it is essential for delivering the products or Services you have requested, when NG has received your consent, or in the following situations:
  • For legal obligations;
  • To enforce applicable Terms of Service, including the investigation of possible breaches;
  • To detect, prevent, or address fraud, security concerns, or technical difficulties;
  • To safeguard the rights, property, or safety of NG, you, or the public, as required or permitted by law;
  • When necessary to provide the Services you need.

If we engage a third party to provide part of the Services you have requested or to assist us in analyzing our Services or the information collected about you (with your consent), NG may share your information with that third party, or the third party may collect information from you on our behalf. When our third-party agents or service providers receive or collect your personal information, we ensure that they utilize the data solely for purposes aligned with this policy and in accordance with appropriate standards.

Furthermore, we may disclose information about you to third parties in relation to a corporate reorganization, merger, amalgamation, or the sale of all or nearly all of our assets. If required by law, we will obtain your consent prior to proceeding with such actions.

Lastly, we may encrypt, aggregate, and/or anonymize information collected from you or through other means, ensuring it no longer identifies you. Our use and disclosure of aggregated, anonymized, and otherwise non-identifiable information are not subject to any limitations under this Privacy and Cookie Policy. We may share this information with others without restrictions for any purpose, including for use by game developers, advertisers, publishers, business partners, sponsors, and other third parties.

  1. Data Security and Retention
    NG has implemented appropriate technical and organizational measures aimed at protecting your personal information from accidental loss, as well as unauthorized access, use, alteration, or disclosure. However, NG cannot assure that these security measures are entirely infallible. Furthermore, we are not liable for any disclosure of your personal information resulting from your own actions in sharing such information publicly and/or from your improper use of our Services.

We will retain your information and data only for as long as necessary and for the duration of our agreement with you, unless we are legally required to keep your information, such as for resolving disputes, enforcing our Terms of Service or other user agreements, or complying with legal obligations. In such instances, your personal information will be restricted from any further use for other purposes.

  1. Cookies
    A cookie is a small data file that NG transfers to your mobile device or computer’s hard drive for record-keeping purposes, primarily to quickly recognize a user’s device and “remember” details about the user’s visit. Cookies are sent to your device from the server when you access or view content from an NG game. The information stored in a cookie may be linked to your personal information to improve the quality of our Services, tailor recommendations based on your interests, and enhance the overall usability of the Services.

You can disable cookies at any time; however, doing so may restrict your ability to access all features or functionalities of the Services. NG collaborates with third parties that provide analytics and marketing services. To enhance the user experience provided by our Services, we may permit these third parties to place cookies on your browser to gather information about your usage of the Services. Please be aware that our cookie policy does not govern the use of cookies or other technologies placed on your devices by non-affiliated third-party advertising technologies, ad servers, or ad networks.

Session cookies are removed from your device when you close your browser. You can adjust your browser settings to refuse cookies or to alert you before accepting cookies from the websites you visit, which can be done through the options menu of your browser.

  1. Policy Regarding Minors
    NG acknowledges a special responsibility to protect personal information obtained from young children. Our Services are designed for general audiences, and NG does not intentionally collect any personal data from minors. When users identify themselves as children (i.e., under the age of 16 or below the minimum age set by applicable laws in their region), we will seek parental consent for the collection, use, and sharing of their children’s personal information as mandated by law. The information collected will be secured in accordance with this Privacy and Cookie Policy.

In the event that we make significant changes to our practices regarding the use, collection, or sharing of children’s personal information, we will inform parents via email to obtain verifiable parental consent for the new uses of their child’s personal information.

If you are a parent or guardian and discover that your child has provided us with information without your consent, or if you wish to withdraw your previous consent, review the information collected from your child, or have that information deleted, please reach out to us at privacy@novagamesltd.com. NG understands the significance of protecting children’s privacy and encourages parents to regularly monitor their child’s online activities.

  1. International Transfer
    For the purposes outlined in this policy, your information may be transferred or transmitted to countries outside of your jurisdiction for storage and processing. These data transfers are essential for delivering the Services described herein. If your personal data is transferred to a country that does not provide a comparable or adequate level of protection in relation to the laws in your country, we will ensure that your personal information remains subject to the protections detailed in this policy.

We will employ standard contractual clauses, binding corporate rules, and other legal mechanisms to establish adequate safeguards, ensuring that your personal data is protected in accordance with this Privacy and Cookie Policy.

  1. Deleting Your Information
    In accordance with GDPR standards, you are entitled to various rights as a data subject, including the right to:
  • Request a digital copy of your personal data, either for yourself or a designated third party;
  • Request access to and correction of your personal data;
  • Inquire about the ways in which we utilize your personal data;
  • Request a restriction on or object to the processing of your personal data;
  • Request the deletion of your personal data if NG is not legally obligated to retain it;
  • Exercise any other rights permitted by applicable data protection laws.

These rights granted under GDPR are available to you even if you do not reside in the EU when interacting with NG. If you wish to exercise any of these rights, please reach out to NG at privacy@novagamesltd.com. Please be aware that if your personal data is erased or transferred to a third party, your account may be deactivated. Your personal data may be collected, processed, and stored at any of our operational facilities. Regardless of where your data is collected, we will implement the necessary safeguards to protect your privacy as outlined in Sections 1 and 8 of this policy. If you do not agree with our practices regarding the collection, processing, storage, and transfer of your personal data, please refrain from providing it when requested and discontinue your use of the Services.

  1. Power of Consent
    You retain the choice to decide whether to provide us with your personal information and whether this information may be shared. Generally, we only request the personal data needed to deliver the specific Service you have requested. You may grant consent for our data collection or withdraw it at any time. If you choose to withdraw your consent, please reach out to privacy@novagamesltd.com. However, withdrawing consent will not impact the processing of your data that was collected prior to the withdrawal. In certain situations, withdrawing consent or opting not to share your information may limit our ability to provide specific Services.

Contact Us
If you have any concerns or questions regarding this Privacy and Cookie Policy, please reach out to us via email at privacy@novagamesltd.com.